What are our Core Values?
Over the years our company has gone through many changes. What started off as a mechanical installation company with one office has evolved into a nationwide, mechanical and electrical installation and maintenance company employing nearly 250 staff. This company evolution has been brought about through industry changes, economic climate, expansion and acquisition.
So, who are we now? What are our core values? What do we represent? How do we want to be viewed by others in the industry? Most importantly, what do we want our customers to know about us?
Who better to ask than our own staff, through an inclusive process we ascertained from our staff which 5 keywords could best describe us and our ethos. Once agreed upon, they now form part of discussions with prospective employees, our staff's annual appraisals and are advertised to our customers and potential customers.
These 5 words became our core values...
Our Mission Statement:
“Always customer focused and professional, we provide trusted advice and implement innovative solutions for specialist services. This enables our customers to provide a safe, comfortable, compliant and energy efficient environment to their people.
We recognise our responsibility to the health, safety and well-being of our staff and the public. We strive to grow our business with integrity by contributing to the communities we serve while being socially and environmentally conscious.”
Our customers are the reason we have a business, that is quite simple, but it isn’t just about providing a service and being paid for it.
We want to get to know our customers, having as much knowledge about them and their needs help us to ensure we deliver exactly the service they require. As we forge a deeper relationship this evolves into a long-term partnership. We can help them grow and in return we grow with them. We want to build our customer loyalty which gives us a secure base and often leads to referrals which in turn helps our business grow.
We encourage open communication with our customers, we all make mistakes and we want to learn from those as well as the successes. Being able to discuss issues freely uncovers both our strengths to apply in the future and the weaknesses that need to be addressed that may affect our growth.
This can cover a range of elements including being trusted on our customer premises with their staff and customers or simply trusting us to be there when we are needed most in cases of emergency. Having trust in our abilities and that we hold the insurances and accreditation's needed to conduct the work we are employed to do.
Trusted can also mean to be a Trusted Advisor. A Trusted Advisor looks to form long term relationships, puts customers interests in front of their own and is genuinely interested in our customers businesses. We are reliable and credible, show passion and enthusiasm in our work, towards our clients and have a great desire to achieve and impress.
We pride ourselves in our ‘can do’ attitude. When we are faced with a problem where a standard solution just will not work, our staff are encouraged to think outside the box, to use their skills and experience to find a method to fix the fault, safely while ensuring the work conducted meets legislation and regulations.
We call this behavior innovative. It isn’t a new idea or device as such, it is the application of a solution that meets new requirements, unarticulated needs or an existing need.
We actively encourage our staff and engineers to come up with new ways of doing their job, we believe this gives us a competitive edge and the ability to adapt. We are constantly looking to change and improve processes, source new products and generate new ideas.
It is easy to say we are professional, but what does that actually mean? JCW believes being professional can be shown in a number of ways both visually and in how we act.
Our staff are required to be appropriately dressed given their job role, we have a clear Staff Code of Conduct which has these guidelines as well as a structure on how we should behave towards ourselves and others. Promptness, be it for meetings or engineer appointments, being on time is an expectation both internally and externally.
We believe being professional also means showing a positive attitude which can demonstrate character and integrity.
Communicating effectively is key. In our industry, we are in contact with customers and the public through all forms of media. Whether we are on the telephone or writing an email, it is important that we express ourselves with confidence and clarity. No matter how we are communicating we must be pleasant to deal with and respectful of others always.
We are not a one stop shop. We are not all things to all customers. We specialise in mechanical and electrical engineering. Our engineers are fully trained, qualified and actively encouraged to widen their skills and experience within their field. We support main contractors where they don’t have our expertise in house, we work directly with customers and together with consultants. We have gained an enviable reputation for technical expertise and are proud to advertise this.