We take your privacy seriously


JCW Group (JCW) take your privacy seriously. This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We take your privacy seriously and want you to understand our practices with respect to the handling of your personal data.

What information do we collect?


We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you.

We also collect personal data from cookies, which we explain more about below.

Website traffic information and cookies


On your first visit to this site you were asked (by a notification banner) to accept our use of cookies and similar technologies and we'd like to explain how we use these technologies.

To learn about what cookies and similar technologies are, we recommend that you visit the following third-party website: http://www.allaboutcookies.org/.

Like many websites, we use cookies for a variety of purposes. These technologies collect information about your device hardware and interactions with our site. This information helps us to:

  • continuously improve our site's content and functionality by analyzing where, on which types of devices and how our site is used, how many visitors we receive, and where they click through to the site from; and

  • remember you in case you re-visit our site, so we will know if you have already been served with cookie banners, surveys, or (where site content is undergoing testing) which version of the content you were served.

Our website uses Google Analytics, which is a web analytics service provided by Google. For more information, including details of how to block these cookies specifically, please see https://support.google.com/analytics/answer/181881?hl=en

To delete or stop cookies being placed on your computer, please check the help menu of your internet browser. Blocking cookies will reduce the functionality of this website.

Contained within our website is tracking code which will track activity on the website and provide JCW with information on the IP address of the requesting computer (this data is not anonymised), the date and duration of the user’s visit, and the web pages which the user visits. The tracking code complies with the data protection act because it is only providing information that’s readily available in the public domain. It does not, and cannot, provide information of who the person is that visited the website.

What do we do with the information?


We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:

  • to confirm identification when you contact us

  • to keep you informed of any promotions, industry news or provide industry related material that we believe might be of particular interest to you

  • for statistical analysis, including automated techniques

  • for record-keeping purposes

  • for market research

  • to track activity on our website

  • to improve and monitor our customer service to you

  • for the prevention of crime and fraud.

We may contact you by post, email or telephone for these purposes.

Who do we share your personal data with and where does it go?


In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses. In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy.

We have the right to disclose your personal data as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on JCW. If there is a takeover, sale or purchase of our business, we may disclose your personal data to the new (or prospective) owner of the business.

How long do we keep your information?


We will only hold your information for as long as necessary to fulfil the purposes for which it was collected, before making it non-identifiable or deleting it.

If you choose to unsubscribe from a service, we may keep a ‘suppression list’ containing your details so we know you have unsubscribed.

Your rights, complaints and how to contact us


You have the right to access your personal data and ask for it to be rectified or deleted at any later time.

If you have questions or concerns relating to the handling of your personal data, or other privacy related query, please get in touch with us:

JCW Energy Services Limited

7 Saxon Way
Saxon Business Centre

Tel: 0176 326 4300  |  enquiries@jcwes.com  |  www.jcwes.com

Please also use these details for non-privacy related queries.

Third-party websites we link to


Users may find content on our site that links to other websites belonging to other organisations, which are provided for your convenience and interest. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site.

These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to the privacy statement


We may update this privacy statement from time to time. This statement was last updated in October 2018.