Client Recommendation Wins New HVAC Installation
The HVAC installation services industry is a competitive one. Every new client won is valuable to us and we strive to provide the best service possible to ensure we retain them. Tenders processes, manufacturer discounts and keeping ahead with technology evolution make winning new customers ever more challenging. The work, time and effort that goes into winning new customers is sometimes taken for granted, however, it is all worth it when, on the back of an existing relationship, a new one is introduced.
We have worked with MBDA for many years providing them mechanical installation and maintenance services to their sites, some of which are within critical environments. The nature of their business requires utmost confidentiality and as a trusted advisor to MBDA our relationship is a strong one. A member of the MBDA team has since retired and when asked by Allen Commercial if he knew of any trustworthy, reliable HVAC installation providers, our name was the only to be recommended.
The site consists of a two storey office building which was undergoing substantial remodeling and refurbishment and required a new HVAC system with only one existing AHU to remain. This AHU required an overhaul to ensure it would run to its optimum performance.
The original chiller and its chilled water cooling and gas heating systems needed to be removed and due to the location, a crane was necessary to remove the obsolete system before work could commence on the new installation for the Mitsubishi Electric heat recovery VRF system. The new system will provide flexibility with one zone being cooled while another can be heated.
As with any building, suitable ventilation was required as well as heating and cooling. A new, energy efficient AHU for the supply and extract to the toilets was also planned.
Speaking to the Project Manager for this site he confirmed the installation was straightforward and completed ahead of schedule. The only issue that required an adaptation was the height of the ceiling void which restricted the width of the ventilation ductwork. The ductwork needed to be changed to suit the restriction but with our engineer’s experience and expertise this was easily overcome.
Words from our JCW Project Manager:
“We are really pleased with how straightforward this project has been and with the end result. We completed the installation ahead of schedule and are now just waiting for the other elements of the refurbishment to be completed so we can begin commissioning. Our historical relationship with MBDA has led to us to being introduced to Allen Construction and it has been a pleasure working alongside their team. We are looking forward to working with them again on their next project.”
While completing this installation, Mitsubishi Electric audited the site as part of our approval to become a Diamond Quality Partner. Not only did this installation prove us worthy of this prestigious recognition, we were also praised on our professionalism and the quality of our engineers and workmanship.
We approach all of our HVAC installation projects with the same ethos, hence why Mitsubishi subsequently awarded us with Diamond Quality Partner status.
It was a pleasure working alongside Allen Commercial and we are already discussing our next installation project with them.
Nigel Allen | Allen Commercial
“We were looking to work with a reliable HVAC installations company and JCW were recommended to us by a mutual acquaintance. Following initial discussions and site meetings we agreed terms and they commenced the project.
JCW have proved themselves to be extremely reliable and professional. The installation was completed within the agreed timescale and the handover and training with the end user on this new system was conducted with the same professionalism.
We are very pleased with the service we have received from JCW and we will definitely consider them again for future HVAC installation projects.”