With nearly 200 staff located throughout the country some in various offices and most being mobile engineers, individual staff members can be forgiven if they do not know what their colleagues do during the course of a normal working day.
Our Staff Matter
We at JCW Energy Services thought it was about time that staff had a little more insight into the daily workings of the company through the eyes of the staff themselves. Hence the first in a series of blogs, each featuring a day in the life of a member of staff. We start with Leicester offices very own Scott Clifton. Scott is a highly regarded Service Engineer, renowned for his excellent customer service and communication skills, in other words, he doesn't stop talking!
We asked Scott to be our guinea pig and he happily accepted the challenge. Photographs were taken by our Accounts Administrator, Catherine Knee who only recently revealed her photography skills when she captured the JCW Family Fun Day beautifully for us.
We will let Scott do the talking now...
4.30am | Home | Dog Walking
My morning daily stroll, in the dark, is a fresh start to a long day, well the dog enjoys it anyway!
5.30am | Van | Drive to First Planned Visit
It is way too early for breakfast so a bottle of Pepsi Max (other energy drinks are available!) will get me started while the office staff are all still in the land of nod!
6.00am | Wilko Wigston | Half Yearly Maintenance
Carried out fire alarm test, emergency light test and checks made on the disable refuge panel. 5 failed emergency lights were quoted for as this would be priced above the allowed spend limit.
Informed the Duty Manager, Sandra on what procedure will take place. Sandra kindly helped me test the disable refuge system by talking into each call point around the site while I confirmed this could be heard at the main panel. This is one of Sandra's strong points as she loves talking. (Must take one to know one then Scott!)
10.00am | Next Fosse Park | Quarterly Service of Fire Alarm System
Tested the fire alarm system as per the schedule along with programming the air sampling panel. While tidying up, I impressed the girls in store by proving I knew how to switch a hoover on!
12.45pm | Next Warehouse | Staff Training
Prior to attendance, I spoke with the Operations Manager. Kelly and agreed on a date and time around staff shifts to train the new Delivery Manager, Michael on the fire alarm system. Although keen to learn he also had his eye on Catherine's camera!
14.15pm | Bravissimo Leicester | Electrical / Lighting Re-Visit
After attending site at the beginning of the week, I returned as agreed with the Store Manager, Debbie with the correct lamps, control gears, access equipment and a second engineer (thank you Andy Sutton) to rectify all lighting repairs. I informed Debbie that I have left sufficient spare stock on site for each type of light so return visits will not be required in future.
17.30pm | Poundland Leicester | Electrical Call Out
I received a call earlier from the JCW Leicester help desk for a same day attendance. The reported fault was an electrical issue causing the chiller to fail. After investigation, I found the electrical circuit to be fault free, however, I did find a short circuit on the chillers fan deck. I informed the Store Manager, Hazel of this and suggested who would be required to attend.
18.15pm | Van | Travel Home
I have had a productive day, all gone according to plan and am making my way home. I'll be just in time to watch the football with my feet up and a nice cold beer!
The Life of an Engineer
The majority of our engineers are mobile, visiting numerous sites on a daily basis. They rarely visit the offices unless for meetings or training and can spend days and weeks with very little face to face contact with other staff members. We understand that this takes a certain character to work in this way and this is what we look for when recruiting.
Our Service Desk has the daily contact with the engineers, helping organise their diaries and ensuring they have the tools and equipment to complete their tasks. It is important that they build strong relationships with the engineers and many have spent a day on the road with them learning how they work.
As you can see our engineers can have very long days, especially if they are required to attend any call outs that have come in through the day where they are in the right area with the required skills. We fully appreciate their flexibility and commitment. They are our mobile PR workforce, no one can better sell the service we can provide than our own engineers.
We Salute You
With this blog we wanted to salute our mobile engineering workforce while educating others in what they do whether you are JCW staff or a JCW customer or potential customer. Watch out one of our engineers could be coming to your workplace soon!
To find out more about our people and what we get up to, please visit our facebook page by clicking here.
If you are interested in a career with JCW, click here for more information.
All photos by Catherine Knee, see more of Catherine's work .