JCW Energy Services are always looking for good people with great potential and as we are ever expanding size and increase in our client base, we are recruiting.

The vacancies we have available are detailed below.  We offer competitive rates depending on experience, as well as overtime opportunities, fantastic progression and training opportunities.

Now hiring...

Service desk Call Handler/Coordinator: South Wigston, Leicestershire

Hours of work: Between 7am-5pm, Monday – Friday (4 Shifts)

Status: Permanent

Job Purpose: To deliver an excellent service to all stakeholders to ensure completion of work to meet client SLAs

Responsible to: Service desk Supervisor in Office

Relationships: Day-to-day telephone, written and face to face contact with office staff, customers and engineers.

Key Duties:

  1. Allocating work to engineers in response to reactive and planned maintenance

  2. Managing the allocation of reactive and planned work efficiently and effectively, ensuring this is done in a timely manner and SLAs are met

  3. Ensuring time on site for reactive, quoted and planned maintenance works are within contract budgets/spend limits

  4. Being the key point of contact for clients and engineers dealing with queries in a polite and professional manner

  5. Responsible for identifying and highlighting potential issues with resource, skills and workloads

  6. Effective communication with clients to ensure they are kept fully informed with regard to planned maintenance and reactive calls

  7. Monitoring and review engineer workloads. As appropriate: manage outstanding jobs, switch jobs between engineers

  8. Ensure computer system is kept consistently updated

  9. To update client portals ensuring all relevant information is available

Health and Safety and Quality Assurance:

It is the responsibility of the post holder to follow the company’s health and safety policy and associated procedures. The company has standard operating procedures in accordance with BS EN ISO 9001: 2015. It is the responsibility of the post holder to ensure application of those procedures that affect the areas of work covered by this job description. This job description is correct at the date shown below; it may be subject to change as the organisation develops.

Should you be interested in this exciting new role please apply in writing via email careers@jcwes.com

Mobile Electrical Engineer: Leicester/Midlands

Locations: 

Reporting to our office in Leicestershire

We are currently recruiting for an experienced fully qualified mobile maintenance Electrical engineer to work across various sites in and around the London and M25 area. The sites are mainly retail sites and would suit anyone who has worked in this environment previously. 

The work includes the planned maintenance, reactive and remedial works on emergency lighting systems, fire alarm systems and electrical circuits. 

Duties include but may not be limited to: 

  • Reactive callouts

  • PPM visits

  • Fire alarm maintenance and repairs

  • Lighting maintenance

  • On call rota

Requirements 

  • 17th Edition qualification

  • Strong Maintenance background

  • Excellent customer service

  • Good communication skills

  • IT skills to include Microsoft office

  • Full clean driving licence

Package 

  • Competitive hourly rate

  • Paid door to door

  • Fully expensed van

  • 20 days holiday plus bank holidays

Should you be interested in this exciting new role please apply in writing FAO Mark Radford via email careers@jcwes.com

Mobile Engineers: London & Home Counties

Locations: 

Reporting to our office in Melbourn

JCW Energy Services is a national industry-trusted Air Conditioning Company, renowned for our superior technical ability and installation standards, we are growing rapidly.

Job type: Permanent Full-time.

Job Summary

We are seeking a great individual with a strong attitude & willingness to learn for a fantastic career as an engineer in an exciting industry. Although experience is a must, this role has a progressive route to a supervisory role, with continuous improvement. Job role is Service & Maintenance of Air conditioning equipment. Our experienced and dedicated team, needs an additional member to bring experience & drive with their own individuality.

Experience & Skills required:

  • VRF-VRV Experience is required (Either install or great service knowledge)

  • A strong positive team manner

  • A willingness to transform themselves from a good engineer, to great.

  • Split/ Multi split knowledge

  • FGAS

  • Electrical certification

  • Air Conditioning: 4 years (Required)

Package include:

  • Company Uniform

  • Full ongoing training

  • Mobile phone

  • Company pension

  • 28 days annual leave

Salary: £24,000.00 to £45,000.00 /year

Should you be interested in this exciting new role please apply in writing FAO Eric Lee via email careers@jcwes.com

Recruitment Agencies are respectfully requested not to contact us here.

To discuss these roles further please contact us via email careers@jcwes.com quoting the reference number of the position you are interested in. 

Alternatively please fill in our Opportunities form here:

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Service Desk Call Handler 2 positions available

Post required at South Wigston, Leicestershire

Hours of Work: 07.00 – 12.00 and 12.00 – 17.00

Key Duties:

  1. Receiving service calls from clients and logging call details accurately on to the computer system.

  2. To review the outstanding callouts/maintenance & quotes and ensure a suitable resolution within the required time frame.

  3. Effective communication with clients to ensure they are kept fully informed with regard to callouts and reactive calls.

  4. Monitor/log engineers holidays/sick leave

  5. To effectively monitor and action service desk email requests from Clients and engineers.

  6. Ensuring any reports are updated daily

  7. Ensuring weekly scheduled visits are completed on time

  8. Send Fire Alarm, Emergency Light Keys / Break Glass panels as requested.

  9. To attend courses and other training events in compliance with statutory requirements.

  10. To attend course and training events to promote changes to general and technical work practices.

  11. To undertake further duties as reasonably required for business needs.

  12. Monitoring emails and allocating to the correct coordinator

  13. Logging call outs from emails

  14. Transferring calls to the correct department / person