Your Career with JCW starts here
Opportunities in Administration, Estimating and Engineering
JCW Energy Services are always looking for good people with great potential and as we are ever expanding size and increase in our client base, we are recruiting.
The vacancies we have available are detailed below. We offer competitive rates depending on experience, as well as overtime opportunities, fantastic progression and training opportunities.
Service desk Call Handler/Coordinator: South Wigston, Leicestershire
Hours of work: Between 7am-5pm, Monday – Friday (4 Shifts)
Job Purpose: To deliver an excellent service to all stakeholders to ensure completion of work to meet client SLAs
Responsible to: Service desk Supervisor in Office
Relationships: Day-to-day telephone, written and face to face contact with office staff, customers and engineers.
Allocating work to engineers in response to reactive and planned maintenance
Managing the allocation of reactive and planned work efficiently and effectively, ensuring this is done in a timely manner and SLAs are met
Ensuring time on site for reactive, quoted and planned maintenance works are within contract budgets/spend limits
Being the key point of contact for clients and engineers dealing with queries in a polite and professional manner
Responsible for identifying and highlighting potential issues with resource, skills and workloads
Effective communication with clients to ensure they are kept fully informed with regard to planned maintenance and reactive calls
Monitoring and review engineer workloads. As appropriate: manage outstanding jobs, switch jobs between engineers
Ensure computer system is kept consistently updated
To update client portals ensuring all relevant information is available
Health and Safety and Quality Assurance:
It is the responsibility of the post holder to follow the company’s health and safety policy and associated procedures. The company has standard operating procedures in accordance with BS EN ISO 9001: 2015. It is the responsibility of the post holder to ensure application of those procedures that affect the areas of work covered by this job description. This job description is correct at the date shown below; it may be subject to change as the organisation develops.
Should you be interested in this exciting new role please apply in writing via email email@example.com
Mobile Electrical Engineer: Leicester/Midlands
Reporting to our office in Leicestershire
We are currently recruiting for an experienced fully qualified mobile maintenance Electrical engineer to work across various sites in and around the London and M25 area. The sites are mainly retail sites and would suit anyone who has worked in this environment previously.
The work includes the planned maintenance, reactive and remedial works on emergency lighting systems, fire alarm systems and electrical circuits.
Duties include but may not be limited to:
Fire alarm maintenance and repairs
On call rota
17th Edition qualification
Strong Maintenance background
Excellent customer service
Good communication skills
IT skills to include Microsoft office
Full clean driving licence
Competitive hourly rate
Paid door to door
Fully expensed van
20 days holiday plus bank holidays
Should you be interested in this exciting new role please apply in writing FAO Mark Radford via email firstname.lastname@example.org
Mobile Engineers: London & Home Counties
Reporting to our office in Melbourn
JCW Energy Services is a national industry-trusted Air Conditioning Company, renowned for our superior technical ability and installation standards, we are growing rapidly.
Job type: Permanent Full-time.
We are seeking a great individual with a strong attitude & willingness to learn for a fantastic career as an engineer in an exciting industry. Although experience is a must, this role has a progressive route to a supervisory role, with continuous improvement. Job role is Service & Maintenance of Air conditioning equipment. Our experienced and dedicated team, needs an additional member to bring experience & drive with their own individuality.
Experience & Skills required:
VRF-VRV Experience is required (Either install or great service knowledge)
A strong positive team manner
A willingness to transform themselves from a good engineer, to great.
Split/ Multi split knowledge
Air Conditioning: 4 years (Required)
Full ongoing training
28 days annual leave
Salary: £24,000.00 to £45,000.00 /year
Should you be interested in this exciting new role please apply in writing FAO Eric Lee via email email@example.com
Recruitment Agencies are respectfully requested not to contact us here.
To discuss these roles further please contact us via email firstname.lastname@example.org quoting the reference number of the position you are interested in.
Alternatively please fill in our Opportunities form here:
Service Desk Call Handler 2 positions available
Post required at South Wigston, Leicestershire
Hours of Work: 07.00 – 12.00 and 12.00 – 17.00
Receiving service calls from clients and logging call details accurately on to the computer system.
To review the outstanding callouts/maintenance & quotes and ensure a suitable resolution within the required time frame.
Effective communication with clients to ensure they are kept fully informed with regard to callouts and reactive calls.
Monitor/log engineers holidays/sick leave
To effectively monitor and action service desk email requests from Clients and engineers.
Ensuring any reports are updated daily
Ensuring weekly scheduled visits are completed on time
Send Fire Alarm, Emergency Light Keys / Break Glass panels as requested.
To attend courses and other training events in compliance with statutory requirements.
To attend course and training events to promote changes to general and technical work practices.
To undertake further duties as reasonably required for business needs.
Monitoring emails and allocating to the correct coordinator
Logging call outs from emails
Transferring calls to the correct department / person