Client Recommendation Wins Valuable Contract

Leicester Mercury Office

Any company or client in our industry understands that this business is all about people. Building and nurturing relationships with our customers is always at the forefront of our minds. When trying to establish if a customer is happy with the service we provide, we can ask a simple question, would they recommend us to others?

Recommended business not only tells us that we are getting something right, it also provides us with a source of new clients who are already aware, first hand, that we do what we say we do, and we have happy customers to prove it.

We have worked with Leicester City Council for the best part of 25 years providing planned and reactive maintenance services including mechanical, air conditioning maintenance and servicing and installations. Leicester City Council has a varied portfolio of properties in public spaces. They were recently approached by the Trinity Mirror Group with a view to renting one of their office spaces for their subsidiary Leicester Mercury who had been given a very short notice period to vacate their existing building.

The office was perfect for their needs and the council also provided additional parking so the staff wouldn’t have too far to go to get to their new place of work. However, the office space required a large amount of alterations; to the partitioning of the offices; removal of old and fitting of new lighting and to the heating, ventilation and air conditioning systems. They also needed this work done quickly.

Leicester City Council did not hesitate to recommend us and after discussions with the Trinity Mirror Group we were delighted to be included in the tender process for this exciting project.

Leicester Mercury Refurbishment

What We Offered

The Trinity Mirror Group were looking for a company that could take on the role of Principle Contractor. They needed a company with in house knowledge of project management for the refurbishment of office spaces. They needed a company that could provide a design and installation service who had knowledge of various manufacturers capabilities and ultimately be able to recommend and fit the most suitable HVAC equipment.

They also needed a company who could do this to a very tight deadline.

JCW ticked all the boxes and were successful in our bid to win this contract for this high profile new customer. The project commenced within days of the contract being agreed.

The commissioning of the project and handover completed recently. It was a pleasure to be the Principle Contractor for this important project. It was a prerequisite of Trinity Mirror that we use local workforce. Utilising our own local engineers together with Leicester based sub-contractors and distributors we certainly kept to that promise.

Looking forward we are positive that we will continue to work with Trinity Mirror Group on future projects. We are already invited to quote for other works and can assure them of our best attention at all times.

Click here to download the full Case Study which includes:

  • Our Mission
  • Key facts
  • The Challenges
  • Trinity Mirror Testimonial

You may also be interested to ready our blog on a recent installation to a very prestigious building in Plymouth, click here to find out more.