24/7 National Service Desk
JCW offer rapid response to reactive call-outs
The JCW Service Desk is central to our maintenance service promise. With the support of our latest Computer Aided Facilities Management (CAFM) software, our highly experienced service managers ensure that information reaches exactly the right field operatives at the right time and that all works meet our customer’s specific and high service standards.
Our system combines intelligent online tracking and detailed record-keeping with 24/7 UK-based phone support, manned permanently by proactive, knowledgeable professionals.
Our Service Desk provide a personalised, non-geographic service; handling telephone calls, portal requests, emails and SMS messages for both our field operatives as well as clients across a range of contract types, nationwide.
JCW will make the necessary arrangements to have your premises running as normal as soon as possible
In addition, contracted clients will receive our bespoke Service Desk support services, and have an open all hours – 24/7 telephone support for their emergency reactive requirements. Perhaps your air conditioning has failed or you have no heating or electricity, just telephone our 24/7 Service Desk number and you can rest assured that JCW Energy Services provides a rapid response.
As a JCW maintenance customer, you'll be given a unique number that identifies you to us before we've even picked up the phone. We can even tailor the greeting and close of the call to your needs or company identity – whatever suits you best. See our ebook on how we work with our main contractors.
Data feeds are instantaneous from our CAFM system, which mean we can measure and report on the success rates of call-outs, priority compliance, accrual information and other statistics such as average answer-and call-handling times.
We avoid complacency at all costs by monitoring and ranking all job histories, noting any new learning and suggestions to help deliver better client-specific service in future projects. See our client testimonial's page here to help in your decision making.